Israel Belete
IT Support Specialist | Help Desk | Windows & Linux Support
Professional Summary
Software engineer with 8 years of experience supporting the design, development, testing, and maintenance of software systems while working closely with cross-functional teams. Contributed to successful delivery of enterprise projects by troubleshooting technical issues, improving system reliability, and assisting teams in meeting project deadlines. Brings strong problem-solving ability and over 20 years of customer service experience, providing clear communication and effective technical support to users.
Professional Experience
Software Developer
Web Innovative Technology
03/2023 - Present
- •Delivered 15+ end-to-end web applications by collaborating with clients and stakeholders to gather requirements, propose scalable technical solutions, and ensure successful project delivery.
- •Built high-performance, responsive web interfaces using Angular, React, and Next.js, improving user experience, accessibility, and SEO performance across multiple client platforms.
- •Developed and integrated Node.js backend services and RESTful APIs, enabling secure authentication, real-time data exchange, and reliable communication between frontend and server systems.
- •Led production troubleshooting and system improvements, quickly resolving technical issues and enhancing application stability, performance, and overall user satisfaction.
Senior UI Developer
Lockheed Martin Connecticut (Remote)
08/2021 - 03/2023
- •Led development of a high-impact Angular web application, improving workflow efficiency, UI responsiveness, and overall user productivity for internal teams.
- •Built and integrated secure RESTful APIs with Node.js, enabling reliable real-time data communication between frontend systems and backend services.
- •Implemented NgRx state management and optimized application architecture, significantly improving scalability, performance, and long-term maintainability.
- •Strengthened team performance and product quality by mentoring junior developers, contributing to agile planning, and delivering accessible, data-driven dashboards for business insights.
UI/Angular Developer
Citibank
Irving, TX (Remote)
03/2020 - 08/2021
- •Delivered high-performance, responsive web interfaces using Angular (v10+), supporting large-scale online banking platforms across desktop, tablet, and mobile devices.
- •Improved application efficiency by integrating GraphQL APIs and optimizing client-side performance, reducing data over-fetching and decreasing bundle size.
- •Strengthened platform reliability by supporting cloud infrastructure on Microsoft Azure, implementing secure networking solutions, including VPN and ExpressRoute.
- •Enhanced product quality by conducting accessibility audits and improving CI/CD pipelines, ensuring WCAG compliance and supporting continuous delivery.
Senior UI Developer
PNC Bank
Pittsburgh, PA
03/2019 - 03/2020
- •Modernized an online banking platform by developing and maintaining applications with AngularJS and Angular 7, improving performance and UI consistency.
- •Successfully migrated legacy systems to Angular 7, replacing outdated code with scalable, maintainable components.
- •Enhanced data integration and feature responsiveness by collaborating with backend teams to connect APIs and streamline frontend data flow.
- •Strengthened development quality and accessibility compliance by conducting code reviews and ensuring WCAG and Section 508 standards were met.
UI Developer
US Bank
Denver, CO
10/2017 - 02/2019
- •Led front-end development of Single Page Applications (SPAs) using AngularJS and React, delivering responsive and intuitive interfaces.
- •Transformed design mockups into mobile-responsive web applications using HTML5 and Bootstrap.
- •Optimized JavaScript performance and application rendering, reducing load times and increasing stability.
- •Improved product quality by integrating RESTful APIs, refactoring legacy code, and introducing automated testing (Jasmine/Karma).
Skills
Technical
Windows 10/11
MacOS
Linux/RedHat
Microsoft 365
Jira/Bitbucket
Service Desk
Remote Support
Troubleshooting
Frontend
HTML/CSS
JavaScript
Angular
React
Next.js
TypeScript
Backend
Node.js
RESTful APIs
GraphQL
NgRx State Management
Support
Help Desk Support
Active Directory
Command Line (Bash)
User Account Management
System Monitoring
VPN Support
Other
Networking Basics
Shell Scripting
Accessible (WCAG)
CI/CD Pipelines
Education
Information Technology Diploma
UEI College
San Diego, CA
Front-End Web Development
General Assembly
Denver, CO
Full-Stack Developer
Skill-Crush Coding BootCamp
New York, NY